It’s a traumatic day when your cell phone (or should we say “lifeline”) is stolen. The loss is almost devastating and can leave you feeling helpless. Losing your cell phone to theft is generally a matter of “when” not “if” and since it’s almost certain that you’ll experience this loss at least once in your life, we thought we’d help you with a quick little one Guide on how to use it to get you through this difficult time.
Make yourself comfortable because we’ll show you what to do once you realize you’re disconnected from your device.
The steps to take when your phone is stolen:
Check before you freak out
You are in a restaurant and cannot find your phone. Some must have taken it, right? Yes, you always have it within reach and always put it in the same spot on the table… But chances are you didn’t do it this time. Before you collapse in a shaky mess for the whole cafe to see, take a moment to thoroughly check your pockets and bags, then call. Hope you hear it vibrate or ring. The next best thing is hearing someone pick up and tell you you left it in the bathroom.
Next, use your phone’s Finder app
There are so many different types of finder apps including Find My iPhone, Google’s Find My Device or Samsung’s Find My Mobile. Whatever you choose, you must have set up your app in advance or this step won’t help you at all. Your phone might only be in the bathroom, but if it’s somewhere you haven’t been, chances are it’s been stolen.
Call your cell phone provider now
Ask your service provider to blacklist your phone and get a reference number, not only to make sure thieves don’t pile up some pretty impressive bills, but also for your insurance claim. Blacklisting your phone is also very helpful if you don’t know how to lock and wipe your phone remotely.
And then alert the po po
This is now a matter for the police, so go to the nearest police station and file a report. We understand the butt may not have the resources to investigate this horrific crime (although your finder app’s last location might help them), but this step is critical. Your bank will require a SAPS case number if your credit card details were used to accumulate debt before they reimburse you. You will also need this number to make a claim with us so we can get you another phone as soon as possible!
We should also add right away that the police need your blacklist reference number, which is why you need to call your service provider first.
It’s time to call the king
You can register your royal claim in our app or on our website. In both cases, we need your blacklist reference number and police case number (and a few other details) so we can set out to resolve your claim. We’ll either supply you with a similar make and model or refurbished phone, both of which come with a 12-month warranty, or we’ll give you exactly the same 1. It just depends if you’ve opted for it our like new cell phone insurance (which is 20% cheaper than the market average) or our brand new option.
There’s even a screen repair-only option, so you can get our ridiculously cheap coverage for the cost of repairing those pesky cracks. The only thing we don’t do is give you a new SIM card, which you have to do yourself.
Last… change your passwords
Maybe you’ll get your phone back. Stranger things have happened. But even with that touching belief in the universe and a PIN lock on your phone, you should still change all your passwords. Especially if some are automatically saved on your phone. These can be cracked when the thieves use sophisticated software or just leave the smudges on your screen.
If you don’t know what bling cell phone insurance is or how much you could save by covering your mobile lifeline with us, then what are you waiting for? Click here now. Don’t leave it to chance.